Luxvie Product Warranty Policy: Everything You Need to Know
– What is Luxvie’s product warranty policy?
Introduction to Luxvie product warranty policy
Fast and dedicated warranty
Luxvie is committed to ensuring customer benefits by applying a fast, dedicated and thoughtful warranty policy. We understand that owning a quality product is the desire of every customer, and that is why we are always ready to support and resolve any problems arising related to the product.
Warranty period and applicable cases
Luxvie applies a free warranty policy in the following cases:
– Genuine leather imported products: 2 years
– Products made in VIETNAM, imitation leather: 1 year
– Other products (dining tables, tea tables…): 1 year
– For plated products: 6 months
After the warranty period, we still support customers with the cost of importing raw materials and replacement labor. However, it should be noted that there are cases that are not covered by the warranty, such as when the goods have been repaired at another unit, are defective due to surrounding factors such as chemicals, or pets in the house.
We are always committed to standing by our customers and providing the best product warranty and maintenance services, ensuring customer satisfaction and trust.
Types of products covered by warranty policy
Genuine leather imported products
- Warranty period: 2 years
Genuine leather imported products at LUXVIE Showroom are warranted for 2 years from the date of purchase. We commit to compensate or repair the product quickly, wholeheartedly and thoughtfully during the warranty period.
Product made in VIETNAM, imitation leather
- Warranty period: 1 year
For products made in Vietnam from imitation leather, we apply a 1-year warranty policy from the date of purchase. Customers can rest assured about the quality and after-sales support service at LUXVIE Showroom.
Product return process when there is a defect
Step 1: Check the product
After detecting an error, please contact us to notify us of the product status. We will assist in checking and confirming the product error to proceed with the return process.
Step 2: Return the product
If the product is confirmed to be defective and within the warranty, we will exchange the product for a new one or repair the existing product according to LUXVIE’s warranty policy.
Step 3: Complete the process
After returning the product, we will complete the process by providing information about the new product or the repaired product, as well as instructing customers on how to use and preserve the product to ensure the product’s longevity and quality.
We are committed to carrying out the product return process when there is a defect quickly, wholeheartedly and thoughtfully to ensure customer satisfaction.
Conditions and responsibilities of consumers when claiming warranty
Conditions for claiming warranty
– Consumers need to carefully preserve the product according to the manufacturer’s instructions to ensure their rights during the warranty period.
– Consumers need a purchase invoice or warranty card to prove the purchase of the product from LUXVIE Showroom.
Consumer responsibilities when claiming warranty
– Consumers need to notify immediately when discovering product defects to have a timely warranty plan.
– Consumers need to comply with the regulations of LUXVIE Showroom regarding not arbitrarily repairing products at other units to avoid losing warranty rights.
Cases not covered by warranty
1. Goods have been repaired at another unit
In case the product has been repaired at a facility other than LUXVIE Showroom, we cannot be sure about the repair process and may affect the product quality. Therefore, we cannot be responsible for the warranty for products that have been repaired outside.
2. Goods with defects not caused by the manufacturer such as being cut or torn, being hit by heavy objects or strong impacts that affect the frame structure.
In case the product is damaged due to external factors such as cutting, strong impact or impact of heavy objects, we cannot be responsible for the warranty. We encourage customers to use the product carefully and avoid strong external impact to ensure product quality.
3. Defective goods due to surrounding factors such as chemicals or pets
If the product is damaged by chemicals or pets, we cannot be held responsible for the warranty. Care must be taken to store and use the product to avoid this situation.
How to contact and request product warranty
Contact directly at LUXVIE Showroom
You can come directly to our Showroom to request product warranty. The staff here will assist you in filling out the warranty request form and guide you through the specific warranty process.
Contact by phone or email
If you cannot come directly to the Showroom, you can contact us by phone or email to request a product warranty. We will guide you through the process and steps required to complete the warranty claim.
Special warranty policies for loyal customers
Long term warranty offer
We are always committed to bringing special offers to our loyal customers. For products purchased at LUXVIE Showroom, we will apply a longer warranty policy than regular customers. This helps customers feel more secure about the quality and reliability of the products they are using.
Maintenance support offer after warranty period
In addition, we also have a post-warranty maintenance support policy for loyal customers. This means that customers will be supported at a preferential fee when they need to maintain the product after the official warranty period ends. We always put the interests of customers first and are committed to bringing them maximum satisfaction.
Special warranty policies for loyal customers will help strengthen the relationship between us and our customers, while bringing the highest trust and satisfaction to customers when using our products.
How to resolve complaints related to warranty policy
1. Complaints about warranty products
If you have any complaints regarding the warranty policy of the product you purchased at LUXVIE Showroom, please contact us directly via hotline or come directly to the store for support and problem resolution in the fastest and most dedicated way.
2. Complaints process
Customers need to provide detailed information about the product, purchase invoice number, and clearly describe the problem you are having. We will receive and consider all complaints fairly and transparently, ensuring maximum benefits for customers according to our warranty policy.
Tips to make the most of Luxvie’s warranty policy
1. Check the warranty information carefully before purchasing the product.
Before deciding to buy a product at Luxvie Showroom, you should carefully check the product warranty information. This will help you understand your rights after purchasing and how to get warranty when necessary. In addition, carefully checking the warranty information also helps you avoid unnecessary risks later.
2. Store the product carefully to avoid losing warranty benefits.
To take full advantage of Luxvie’s warranty policy, you need to pay attention to carefully preserving the product. Avoid strong impacts, cutting or using chemicals that are harmful to the product. These actions may cause you to lose your warranty benefits because the product is damaged not due to a manufacturer’s fault.
3. Contact Luxvie when you need warranty support
In case the product has a problem and needs warranty, you should contact Luxvie directly for quick and thoughtful support. Do not repair the product yourself or bring it to another facility to avoid losing warranty benefits from Luxvie. This helps ensure your rights and at the same time maintain product quality according to the manufacturer’s standards.
In summary, Luxvie has a flexible and reliable product warranty policy, committed to ensuring customer rights and creating trust in their products.
